Privacy Policy

Letamed

Last Updated: 2026-09-03

1. Introduction

Welcome to Letamed, the B2B eCommerce platform designed for pharmacies to conveniently order medicaments from warehouses. Your privacy is important to us, and we are committed to protecting your personal and business-related information. The Letamed application is operated by Letamed SH.P.K. ("Company", "we", "our", "us") and is published and developed on Google Play by Edunar LLC on behalf of Letamed SH.P.K. This Privacy Policy explains how we collect, use, and protect your data when you use our application or visit our website at https://letamed.itprishtina.

2. Information We Collect

• Account Information: Name, email, phone number, pharmacy name, address, and other registration details.
• Order Information: Details of purchases, transaction history, and preferred suppliers.
• Payment Information: We do not store payment card details. Payments are processed securely via third-party payment processors.
• Device and Usage Information: IP address, device type, operating system, app usage data, and crash reports.
• Communication Data: Customer support inquiries, feedback, and interactions with our team.

3. How We Use Your Information

• To facilitate and process orders between pharmacies and warehouses.
• To provide customer support and respond to inquiries.
• To improve our app functionality, security, and performance.
• To communicate with you regarding updates, promotions, and service-related messages.
• To comply with legal obligations and prevent fraud.

4. Data Sharing & Disclosure

We do not sell your data. However, we may share it with:

• Warehouses/Suppliers: To fulfill your orders.
• Service Providers: IT services, cloud hosting, and analytics providers.
• Legal Authorities: If required by law, regulatory requests, or to protect rights and security.

5. Data Security

We implement strict security measures to protect your data. While we strive to use commercially acceptable means, no method of transmission over the internet is 100% secure.

6. Your Rights & Choices

You have the right to:

• Access, update, or delete your account information.
• Opt-out of marketing communications.
• Request a copy of your data.
• Withdraw consent where applicable.

For any of these requests, contact us at [email protected].

7. Account & Data Deletion

You can request the deletion of your Letamed account and associated personal data at any time. To request deletion, send an email from the address associated with your account to [email protected] with the subject line "Account Deletion Request - Letamed".

Please include the following so we can verify your identity:

• The name and email address registered to your Letamed account.
• Your pharmacy/business name.

Once your request is received and verified, we will permanently delete your account and the personal data associated with it. We aim to process deletion requests within 30 days. Certain information may be retained where required to comply with legal, tax, accounting, or fraud-prevention obligations, or to resolve disputes; such data is securely stored and deleted once the retention period expires.

8. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal requirements, and resolve disputes.

9. Third-Party Services

Our app and website may contain links to third-party services. We are not responsible for their privacy practices. Please review their policies separately.

10. Children's Privacy

Letamed is intended for businesses and is not directed at individuals under 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date.

12. Contact Us

For questions or concerns regarding this policy, please contact us:

Letamed SH.P.K. (operator of Letamed)
Rruga Nebi Hodo Kuçi, Suharekë, Kosove
Mobile: +38349541344
Email: [email protected]
Website: https://letamed.itprishtina.com

The Letamed app is published and developed on Google Play by Edunar LLC on behalf of Letamed SH.P.K.